All-round expert support

September 2017 All-round expert support
All-round expert support

Premium service for premium units

 

As a leading manufacturer of premium-quality simulation chambers, BINDER also offers outstanding services: Over 50 service partners worldwide are on hand to provide expert know-how to customers.

 

“Premium quality in all fields” – so simply and concisely is the company policy summarized by Andreas Härter, Director of Service International at BINDER.  “Not only do we have the task of producing simulation chambers to the very highest quality, we also endeavor to inspire confidence with outstanding services.”

And the company has succeeded. BINDER customers have immediate access to an international service and support package as soon as their unit has been installed. Service technicians and more than 50 service partners offer expert advice and technical support – directly on-site, all around the world. In person, on the phone, or via e-mail. Depending on individual requirements, services can be accessed by taking out a Maintenance Service Agreement or simply getting in touch when you need us. What's more, BINDER is currently offering a special promotion: Once a Maintenance Service Agreement has been concluded – within one year of purchasing a new unit – BINDER customers benefit from a warranty extension of three years and also receive a 20% reduction on all spare parts required within the scope of service calls. 

 

All-round support

The BINDER service portfolio comprises:

  • Installation
  • Qualification and validation
  • Calibration
  • Training courses and seminars
  • Maintenance
  • Service contracts
  • Spare parts service
  • Repairs

 

Technical support

If the worst should happen, experienced technical experts assist in remedying a problem – quickly and in a straightforward manner. As a basis for comprehensive and first-class support and the continuous further development of products, the experienced experts have access to a BINDER service database. This is continually updated with all the feedback acquired from the field. “Service and support is provided directly by ourselves as a manufacturer, which facilitates access to the latest technical insight amassed from a global market,” explains Andreas Härter, “Our standardized services are in use worldwide and are therefore tried and tested a thousand times over.”

 

Always abreast of current developments

The BINDER product registration offers yet another advantage. Once the purchased product has been registered online, the customer receives an exclusive customer account. This account offers many additional services and valuable information – and no further registration is required. Free of charge, quick, and easy:

 

  • Easy to get in touch with us as the details are already entered into the form.
  • The BINDER recommended prices for products are visible.
  • Simple access to white papers.

 

The BINDER Download Center – available on the website – offers customers targeted access to all the latest information including operating manuals, technical data, software, up-to-date specialist knowledge, and so much more.

 

Detailed information on BINDER services at: https://www.binder-world.com/en/Service-Support/Services